Never Miss a Lead — Day or Night
You can't be at your desk 24/7. GhostChat can. Live chat automation that switches to away mode after hours, lets an AI answer round the clock, and captures every visitor's email — so no lead falls through the cracks. Start free.
What happens when a visitor messages you
Every message takes one of these paths — and they all end the same way: answered now, or a lead captured for follow-up. Nothing slips through.
GhostChat AI answers
Pro + AIIt replies instantly from your FAQ, 24/7.
…or, if it can't answer:
You're available
Connects the visitor with you live — and grabs their email just in case.
You're away
Captures their name + email and notifies you to follow up.
You answer
All plansNo built-in AI — chats come to you, routed by your availability.
You're available
The message lands in your inbox — reply from the dashboard or straight from email.
You're away
The visitor leaves their email before sending — the lead is saved.
“Away” flips automatically with business hours on Pro, or your manual Available / Away toggle on every plan.
Answered now — or a lead captured for later.
Either way, you never lose the visitor. And the moment you reply in any chat, the AI steps aside for good.
Four Lines of Defense for Every Lead
A visitor lands on your site with a question. GhostChat has four layers working to make sure that question becomes a conversation — not a closed tab.
Business hours
Auto-switch to Away outside your working hours — no manual toggling.
Away message
Set honest expectations the moment you step away from the keyboard.
AI answers 24/7
The AI assistant handles enquiries around the clock from your FAQ.
Smart handoff
Can't answer? It captures name + email and notifies you. Lead saved.
Business hours, on autopilot
Set your working hours once — per day of the week, in your own timezone — and GhostChat handles the rest. Inside those hours, your chat shows as available. Outside them, it switches to Away automatically.
No more forgetting to flip a switch on Friday night and answering chats you never saw on Monday. After-hours visitors get a clear away message and a way to leave their details, so a 9pm enquiry is still a lead in your inbox by morning.
- ✓ Per-day schedules with your timezone
- ✓ Auto-toggle Available / Away — zero manual steps
- ✓ After-hours visitors routed straight to email capture
- ✓ Override manually any time you want
- ✓ Custom away message in your own words
- ✓ Sets a realistic reply window up front
- ✓ Pairs with email capture so visitors still reach you
- ✓ Available on every plan, free included
An away message that sets expectations
The fastest way to lose a lead is to look ignored. When you're offline, GhostChat shows a custom away message — something honest like “We're away right now but usually reply within a few hours.”
Visitors who know what to expect stick around and leave their details instead of bouncing. It's a small thing that quietly rescues the leads most chat tools let slip away in silence.
An AI assistant that answers 24/7
You sleep. Your customers don't always. The GhostChat AI Assistant answers visitor questions around the clock using your own FAQ knowledge base — in your tone, on your terms.
Answers from your FAQ
It only speaks from the knowledge base you write. No hallucinated pricing, no off-brand answers — just your facts, instantly.
Always on
Weekends, holidays, 3am — the AI is awake. Common questions get answered the moment they're asked, with no agent online.
Knows its limits
When it isn't confident, it doesn't guess. It hands off cleanly to you and grabs the visitor's email first.
The AI assistant is part of the Pro + AI plan at $15/mo— privacy-first, lightweight, and built for solo founders who can't afford to miss the question that turns a visitor into a customer.
Explore the AI AssistantSmart handoff + automated lead capture
When the AI can't answer — or a visitor simply wants a human — GhostChat does the one thing that matters: it collects their name and email and notifies you. The lead is captured before the conversation can go cold.
Here's the part most tools get wrong: this works even with nobody logged in. You get an email, you hit reply, and your response lands back in the visitor's chat. No dashboard, no app open, no missed message. Reply-by-email means after-hours leads reach you wherever you already are.
- ✓ Captures name + email at the handoff moment
- ✓ Email + push notification the instant a lead comes in
- ✓ Reply straight from your inbox — no login required
- ✓ Every chat is a saved contact you can export to CSV
No lead falls through the cracks
Business hours, away messages, a 24/7 AI assistant, and smart email capture stack into one quiet promise: whether a visitor shows up at noon or midnight, GhostChat catches them. You wake up to leads, not to lost chats. That's chat automation done the indie way — lightweight, privacy-first, and on your side.
What Is Chat Automation?
Chat automation means your live chat keeps working when you can't. It's the difference between a chat widget that only helps while you're staring at it, and one that quietly catches leads at 2am, on weekends, and during the school run.
For a solo founder or a small team, that distinction is everything. You can't staff a support desk around the clock — but you also can't afford to lose the visitor who had their card out at midnight and just wanted one question answered. After-hours chat automation closes that gap.
GhostChat layers four simple, honest mechanisms — business-hours switching, away messages, a 24/7 AI assistant, and automated lead capture — into a widget that's still only ~10KB and uses zero tracking. No enterprise bloat, no per-conversation fees, no dark patterns. Just a chat that never misses a lead.
Frequently Asked Questions
What is chat automation?
Chat automation is the set of tools that keep your live chat working when you can't answer in person — automatic business-hours switching, away messages, an AI assistant that replies 24/7 from your FAQ, and email capture that turns offline visitors into leads. The goal is simple: never miss a lead, even at 2am.
How does GhostChat capture leads when I'm offline?
When you're away or outside business hours, GhostChat shows your away message and asks the visitor for their name and email before they send a message. You get notified by email and can reply straight from your inbox — even with nobody logged in. The conversation continues by email, so the lead is never lost.
Does the AI assistant work around the clock?
Yes. The AI Assistant (on the Pro + AI plan, $15/mo) answers visitor questions 24/7 using your own FAQ knowledge base. When it isn't confident — or the visitor asks for a human — it collects their email and hands the conversation off to you, so a tricky question never becomes a lost lead.
How much does chat automation cost?
Away messages and email capture are free on all plans. Business-hours automation is on the Pro plan ($5/mo). The AI assistant that answers around the clock is on the Pro + AI plan ($15/mo). No per-conversation fees and no add-ons to stack.
Will automation make my chat feel robotic?
No. The AI only answers from the FAQ you write, in your tone, and steps aside the moment it's unsure. Away messages set honest expectations rather than pretending someone is there. The point of automation is to catch leads you'd otherwise miss — not to replace the human touch that converts them.
Stop losing after-hours leads
Set it up in under a minute. Away messages and email capture are free forever — turn on business hours and the 24/7 AI when you're ready.